Terms & Conditions

Our hire period for the use of the crockery is 1-3 days. If you need items for longer, we are happy to discuss this.

HIRING THE GOODS

The prices listed are for one days hire, which covers 3 days (e.g delivery, your event, collection).
All items remain the property of Simply Vintage at all times.
A deposit of 50% is required when placing an order. This will secure the booking. Please note that until the booking deposit is paid, we will not hold your date. You can cancel your order anytime, but your deposit is non-refundable if you cancel less than 21 days prior to your event. Cancellation must be made by email.
If for any reason you do wish to cancel, the following charges will apply - Less than 21days = 50% of the total order Less than 10 days = 60% of the total order Less than 5 days = 80% of the total order
We will contact you prior to the date of delivery just to re-confirm and finalise arrangements. Remaining balance to be paid 7 days prior to delivery. We accept payment through bank transfer and Paypal only. Our minimum order is £40 and we can cater for up to 300 guests.
The latest date to reduce your order is 7 days prior to delivery. If any changes are made after this time, charges may apply.
If you decide you would like additional items after booking, please let us know and we will try to accommodate where possible.
Due to the nature of vintage items, there may be signs of wear, such as to gilt, but there will be no chips or cracks to the china.
We will always be able to offer matching trios, but due to the vintage nature of the china, we cannot guarantee large quantities of one style or one particular colour.
All items hired from Simply Vintage remain the responsibility of the hirer, including if left at other premises, until return or collection. This includes loss or breakages.
A printed inventory of hired items will be signed by the hirer and Simply Vintage at the point of delivery and collection.
Simply Vintage will accept no responsibility in the event of any injury or damages caused by the hire equipment.
If the customer has decided to do their own packing and has not done so upon collection, a charge of £15 per 15 minutes for the repacking of china by us will be deducted from the security deposit.
If upon arrival at the agreed time for collection, the china is not ready and a wait is incurred, a charge of £10 per 15 minutes will be deducted from the security deposit.

A damage deposit is required by separate payment prior to delivery of the items, and will be refunded when all items have been returned and checked. The deposit is between £50-£75 for up to 24 persons and £75-£100 for orders above. For orders of £400 or more the deposit will be 50% of the total hire charge. You are liable for any loss, breakages, cracks or chips of any crockery or goods. The deposit must be in the form of bank transfer together with your final payment and will be refunded by bank transfer, usually within 48hrs of return. If something is missing, damaged or broken the following charges will apply -

Cup and/or Saucer £10
Side Plate £10
Cake Plates, Buffet Plates, Dinner Plates £10
Sugar Bowls and Milk Jugs £5
Glass Bowls £3
Large Sandwich Platters £15
Tiered Cake Stands £30
Pedestal Cake Stands £15
Teapots and/or Lids £35-£65
Champagne Coupes £5
Wine Glasses £5
Water Glasses £5
Water Jug £10
Missing cutlery : Gold £10, Silver £5
Tablecloths £10
Napkins/Bunting £5
Small Vases £3

Supplementary10% Cleaning Charge for orders over £200
Please do not place any items in a dishwasher or microwave*

DELIVERY

Delivery is free for orders over £75 within a 5 mile radius of Orpington.
For all other orders, please contact us for a bespoke quote.
Orders below £75 are available for customer collection/return
Minimum order for Central London/Congestion Zone delivery is £125
Minimum order for delivery in excess of 25 miles is £125
Minimum order for delivery in excess of 40 miles is £175
For smaller orders, you are very welcome to collect from us!

And the good bits ...

We will do the washing up, but please scrape plates, empty sugar bowls, jugs and teapots before re-packing. Also, please wrap teapots and lids separately to avoid breakages in transportation and for hygiene purposes the gold-plated cutlery must be hand washed by the client, or tarnishing may occur.

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